Cancellation Policy

This Cancellation Policy explains how Solaro Technologies LLC, doing business as Solaro CRM handles cancellation requests for Solaro CRM.

Provider

Solaro Technologies LLC, doing business as Solaro CRM (‘Solaro CRM,’ ‘we,’ ‘us,’ or ‘our’).

Solaro CRM is a product of Solaro Technologies LLC.

How to Cancel

To cancel a subscription managed directly by Solaro Technologies LLC, use the applicable account or billing area when a cancellation control is available, or contact billing@solarocrm.com for assistance. Cancellation requests should include the account email and organization name, if applicable.

When Cancellation Takes Effect

Unless otherwise stated at purchase or required by the applicable payment provider, cancellation takes effect at the end of the current paid billing period. Access to paid features may continue through that period, subject to the active entitlement and applicable terms.

Trial Cancellation

You may stop using Solaro CRM during a trial. Ending a trial or choosing not to continue does not create an automatic refund, and trial access ends according to the applicable entitlement or trial terms.

Account Access and CRM Data

Cancelling a subscription does not automatically delete CRM data. After an entitlement expires, account access and features may be restricted according to the applicable entitlement rules. Data export and account deletion are separate requests and are not completed merely by cancelling a subscription.

Organization Administrators and Team Members

Organization administrators are responsible for managing organization-level subscription decisions and team access. A team member’s access may be affected when an organization subscription ends, but cancellation does not itself transfer ownership or delete organization CRM records.

Apple App Store and Google Play Subscriptions

If a subscription is purchased through Apple’s App Store, it must be cancelled through Apple’s subscription-management process. If a subscription is purchased through Google Play, it must be cancelled through Google Play’s subscription-management process. Those platforms’ terms and timing rules may apply.

Reactivation

A cancelled account may be eligible for reactivation if an appropriate entitlement is restored and any applicable payment requirements are satisfied. Availability of prior data and access is subject to the account’s status and Solaro Technologies LLC’s applicable retention practices.

Cancellation Support

For cancellation assistance, contact billing@solarocrm.com. Solaro Technologies LLC will review requests and respond within a reasonable timeframe. Written cancellation notices may also be sent to:
Solaro Technologies LLC
41430 Grand River Ave
Novi, MI 48375
United States

Effective Date and Last Updated

Effective Date: July 28, 2026. Last Updated: July 30, 2026.