Refund Policy

This Refund Policy explains how Solaro Technologies LLC, doing business as Solaro CRM reviews refund requests for Solaro CRM.

Provider

Solaro Technologies LLC, doing business as Solaro CRM (‘Solaro CRM,’ ‘we,’ ‘us,’ or ‘our’).

Solaro CRM is a product of Solaro Technologies LLC.

Subscription Fees and Trial Periods

Paid Solaro CRM features may require a subscription. Trial access, subscription fees, billing cycles, and plan details are shown at the time of purchase or in the applicable billing area. A trial does not create an automatic right to a refund.

Refund Requests

To request a review of a charge, contact billing@solarocrm.com with the account email, charge date, amount, and a brief description of the issue. Solaro Technologies LLC will review the request and respond within a reasonable timeframe. Submitting a request does not guarantee a refund.

Accidental, Duplicate, or Incorrect Charges

Solaro Technologies LLC may review documented accidental charges, duplicate charges, and billing errors. Where a verified error occurred in a transaction managed directly by Solaro Technologies LLC, an appropriate correction or refund may be provided.

AI Credits and Usage-Based Services

Usage-based services, including consumed AI credits where applicable, are generally non-refundable once used or consumed. Any exception is considered only after review of the relevant account and transaction records.

Third-Party Payment Processors

Payments may be processed by third-party providers. Processing times, reversals, and refund availability can be limited by the applicable provider’s policies, payment method, and transaction status.

Apple App Store and Google Play Purchases

If a purchase is made through Apple’s App Store, refund requests must be submitted to Apple and are governed by Apple’s refund policies. If a purchase is made through Google Play, refunds may be governed by Google Play policies and should be requested through the applicable Google Play process.

Exceptional Refunds

Solaro Technologies LLC may, in its discretion, consider exceptional refund requests where circumstances warrant. Nothing in this policy requires an automatic refund or changes the terms shown at purchase.

Business Contact

Written refund requests may also be sent to:
Solaro Technologies LLC
41430 Grand River Ave
Novi, MI 48375
United States

Effective Date and Last Updated

Effective Date: July 28, 2026. Last Updated: July 30, 2026.