Terms of Service

These Terms of Service govern your access to and use of Solaro CRM, a product of Solaro Technologies LLC, including CRM, campaign, scheduling, document, and AI-powered features.

Company Information

Solaro CRM is a product of Solaro Technologies LLC.

For these Terms of Service, Solaro Technologies LLC, doing business as Solaro CRM (‘Solaro CRM,’ ‘we,’ ‘us,’ or ‘our’). The provider is the service provider and contracting party.

Acceptance of Terms

By accessing or using Solaro CRM, you agree to these Terms of Service with Solaro Technologies LLC, doing business as Solaro CRM. If you do not agree, do not use the service.

Eligibility

You must be legally able to enter into these terms and use Solaro CRM only for lawful business purposes. If you use Solaro CRM on behalf of an organization, you represent that you have authority to bind that organization.

User Accounts

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must provide accurate information and promptly notify your organization administrator or Solaro CRM support process of unauthorized access.

Acceptable Use Policy

• Do not use Solaro CRM for unlawful, harmful, fraudulent, deceptive, or abusive activity.
• Do not upload malicious code, attempt unauthorized access, disrupt the service, or bypass security controls.
• Do not misuse lead, contact, email, AI, or export features in violation of applicable laws or customer consent requirements.
• Do not submit content that infringes third-party rights or violates privacy, publicity, intellectual property, or anti-spam laws.

Subscription and Billing

Paid features may require an active subscription with Solaro Technologies LLC, doing business as Solaro CRM. Fees, billing cycles, trials, renewals, cancellations, taxes, usage limits, refunds where applicable, and plan features are governed by the subscription terms shown at purchase or in the billing area. Access to paid features may be limited if payment fails, a trial expires, or a subscription is cancelled.

Refund Policy · Cancellation Policy

Intellectual Property

Solaro CRM and its software, designs, interfaces, workflows, trademarks, logos, and related materials are owned by Solaro Technologies LLC or its licensors. These terms do not grant any ownership rights in Solaro CRM intellectual property.

User Content

You retain ownership of data, documents, images, prompts, notes, lead records, campaign content, and other materials you submit to Solaro CRM. You grant Solaro Technologies LLC the limited rights needed to host, process, transmit, display, secure, back up, and operate the service.

AI Generated Content Disclaimer

Solaro AI-powered features may generate drafts, summaries, classifications, recommendations, and research outputs. AI-generated content may be incomplete, inaccurate, or unsuitable for a particular use. You are responsible for reviewing, validating, and approving AI-generated content before using it for business, legal, financial, or customer-facing purposes.

Third-Party Integrations

Solaro CRM may connect with third-party services such as Google Gmail, Google Calendar, payment processors, email providers, storage providers, analytics services, and AI providers. Your use of those integrations may be governed by the third party’s own terms and privacy policies. Solaro CRM uses third-party integration data only to provide the features you enable or request.

Availability of Service

Solaro CRM aims to provide reliable service but does not guarantee uninterrupted or error-free availability. Maintenance, security events, third-party outages, internet issues, or force majeure events may affect access or performance.

Limitation of Liability

To the maximum extent permitted by law, Solaro Technologies LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or loss of goodwill.

Disclaimer of Warranties

Solaro Technologies LLC provides Solaro CRM on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Indemnification

You agree to defend, indemnify, and hold harmless Solaro Technologies LLC from claims, damages, liabilities, costs, and expenses arising from your use of the service, your user content, your violation of these terms, or your violation of applicable law or third-party rights.

Termination

You may stop using Solaro CRM at any time. Solaro Technologies LLC or your organization administrator may suspend or terminate access if required by law, if you violate these terms, if payment fails, or if continued access creates security, legal, or operational risk.

Governing Law

These terms are governed by the laws of the jurisdiction where Solaro Technologies LLC operates, without regard to conflict-of-law principles, unless applicable law requires otherwise.

Contact Information

For questions about these Terms of Service or legal notices, contact legal@solarocrm.com or write to:
Solaro Technologies LLC
41430 Grand River Ave
Novi, MI 48375
United States